Shipping Policy

Last updated: 16 September 2026

This policy applies to physical products purchased from State + Sound.

Digital products and online services are delivered electronically and are not subject to this Shipping & Delivery Policy.

If you have a question about an order or delivery, please contact hello@stateandsound.co.uk.

1. Where we deliver

The delivery destinations currently available will be shown at checkout.

If a delivery option is not available for your location, please do not place an order using an alternative or inaccurate delivery address. You can contact State + Sound to ask whether delivery to your location may be possible.

2. Delivery charges

Any applicable delivery charges will be displayed before you complete your purchase.

Delivery costs may vary depending on the product, destination and delivery method selected.

3. Processing and dispatch

Estimated processing or dispatch times will be stated on the relevant product page where appropriate.

Some State + Sound products may be prepared, assembled or made to order and may therefore require additional processing time before dispatch.

Where this applies, this will be made clear in the product information.

Processing time refers to the time required to prepare your order before dispatch and is separate from the estimated delivery time.

4. Estimated delivery

Where an estimated delivery timeframe is provided, it is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

We will take reasonable steps to dispatch and deliver orders within the timeframe communicated to you.

Under UK consumer law, unless a different delivery period has been agreed, goods should generally be delivered without undue delay and no later than 30 days after the contract is made.

5. Delivery address

Please check your delivery information carefully before completing your order.

You are responsible for providing a complete and accurate delivery address.

If you notice an error after ordering, contact hello@stateandsound.co.uk as soon as possible. If your order has not yet been dispatched, we will make reasonable efforts to update the address.

Once an order has been dispatched, it may not be possible to change its destination.

6. Delayed deliveries

Occasionally, deliveries may take longer than expected because of circumstances outside State + Sound's reasonable control.

If your order has not arrived within the expected timeframe, please contact hello@stateandsound.co.uk so that we can investigate.

Nothing in this section limits your statutory rights where goods are not delivered within an agreed or legally required timeframe.

7. Lost parcels

If you believe your parcel has been lost in transit, please contact State + Sound.

Where appropriate, we will investigate the delivery with the relevant carrier and arrange an appropriate resolution in accordance with your consumer rights.

For consumer purchases, the trader generally remains responsible for goods until they come into the physical possession of the customer or a person identified by them to receive the goods, subject to limited exceptions such as where the consumer independently commissions a carrier not offered by the trader.

8. Damaged or incorrect orders

If your order arrives damaged, faulty or incorrect, please contact hello@stateandsound.co.uk as soon as reasonably possible.

Please include your order details and, where helpful, photographs showing the problem so that we can investigate and resolve it.

Your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods are not affected.

Please see our Cancellations & Refunds Policy for further information.

9. Orders returned to State + Sound

If an order is returned because the delivery address provided was incorrect or incomplete, or because delivery was not accepted or collected, please contact State + Sound.

Where appropriate, additional delivery costs may apply if you ask for the order to be sent again.

This does not affect your statutory rights where the return was caused by an error by State + Sound or the delivery provider.

10. International delivery

Where international delivery is offered, available destinations and delivery charges will be displayed at checkout.

International orders may potentially be subject to local customs duties, taxes or import charges depending on the destination and applicable rules.

Where international shipping is offered, any relevant information about these charges will be provided where required.

11. Bespoke and made-to-order products

Some ritual or other physical products may be created or prepared specifically for you.

Where a product requires a longer preparation period, the expected processing or dispatch timeframe will be stated before purchase.

Please note that separate cancellation rules may apply to personalised or made-to-order goods. See our Cancellations & Refunds Policy for details.

12. Contact

For questions about shipping or an existing order, contact:

State + Sound
hello@stateandsound.co.uk

Please include your order number where possible.